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Head of Student Experience and Wellbeing (Dubai)

University of Birmingham - Dubai Operations

Location: Birmingham
Salary: Competitive. Grade 8
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 13th February 2024
Closes: 11th March 2024
Job Ref: 97568

Role Summary

The post holder will lead on strategy and high-quality delivery of a range of services that promote and support student wellbeing, student development and an excellent student experience for all University of Birmingham Dubai students. They will be an experienced professional in a relevant discipline that will help to embed our approach to wellbeing throughout the student experience. 

The post holder will report to the Deputy Director of Operations and is a member of the Professional Services Senior Management Team on campus. The post holder is responsible for the leadership and delivery of innovative, high quality, efficient, professional services ensuring that the service follows best professional practice, is compliant with legislative requirements, and other authority or professional regulatory body regulations. 

The post holder will be responsible for promoting integration and collaboration between Dubai service areas and the wider University of Birmingham. They will also lead on specific service projects and initiatives for the wider Professional Services team in support of the campus development agenda. 

The post holder will be responsible for continuing development and implementation of the Dubai Professional Services Enabling Strategy as relates to student experience and will lead and line manage a team of people in student experience and support related roles, ensuring the successful delivery of the agreed strategy. In addition, this post holder will develop and implement a plan for a range of partnerships and collaborations externally to enhance the co-curricular, extracurricular and graduate experiences and outcomes for students.

Person Specification

  • Educated to at least degree level, and significant relevant experience.
  • Previous experience of working in a Higher Education institution within related roles.
  • Evidence of ongoing training and development (CPD) relevant to the role.
  • Ability to think strategically and formulate operational plans to deliver the University’s strategic objectives.
  • Experience of estimating priorities and allocating available resources to fulfil defined targets.
  • Experience of coordinating work between different teams, departments, or organisations.
  • Demonstrable experience of using initiative and creativity to resolve problems.
  • Experience of fostering partnerships with stakeholders to enable collaborative working.
  • Excellent documentation and report writing skills, with experience of authoring documents to the high standard expected of University committees.
  • Excellent inter-personal and communication skills together with the ability to work with and influence senior managers.
  • Proven ability to work on multiple projects and/or workstreams concurrently, managing workloads appropriately, to achieve specific deliverables within required timeframes and to required quality standards.
  • Proven ability in managing, motivating, and developing a team of Professional Services staff.
  • Has, and is able to demonstrate, the ability to work independently, accurately, and to deadlines within a team environment.
  • Actively promotes and demonstrates a commitment towards equality, diversity and inclusion.

To download the full job description and details of this position and submit an electronic application online please click on the above ‘Apply’ button.

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