Summer Call Centre Administrator (up to 12 weeks)

We are looking to appoint four new Administrators in our Student Services team to support the admissions process over the summer, ensuring students having everything they need to have a successful start at Moulton in September.

Moulton College are proud to say we have had 40% increase in student applications going into the next academic year, with this growth in student interest in mind we need support from these Administrators to turn these applications into enrolments.

The post holder will

• Effectively and professionally handle all full and part time Further Education course applications and general student enquiries.
• Process all course applications, entering details onto the College systems and tracking of student admissions to the point of arrival.
• Lead course groups through the online enrolment process against timed slots. Identifying non-completers, chasing for completion, recording interactions/ progress and following escalations procedures.
• Assist with the interviewing/ enrolment of students.
• Be a point of contact for all on boarding and enrolment questions
• Support in sourcing transport and accommodation for new admissions

A detailed Job Description and Person Specification are located at the bottom of this page.

This is a 37.5 hour a week position, ongoing for 12 weeks leading up to September. Working hours may vary to suit the individual and College needs but early evening and weekend will be expected.

The successful candidate’s knowledge, skills, experience, abilities and qualities will include:

• • Experience of recording information accurately and have excellent IT skills.
  • Minimum of grade C in GCSE Maths and English
  • Ability to provide a high level of customer services with good time management.
  • Willingness to work flexibly i.e. evening and week
  • Understanding of confidentiality and data protection
  • Satisfactory enhanced DBS Disclosure

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