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Senior Administrator First Contact Team

Loughborough University - Student Services

Location: Loughborough University, Loughborough, Hybrid
Salary: £23,700 to £27,181 per annum. Subject to annual pay award.
Hours: Full Time, Part Time
Contract Type: Permanent, Fixed-Term/Contract
Placed On: 26th February 2024
Closes: 13th March 2024
Job Ref: REQ240164
 

2 posts available:

  • 1x Full-time Open-ended 1FTE
  • 1 x Part-time Fixed-term until August 2024 - Secondments welcome 0.8 FTE (30 hrs per week)

We have two exciting opportunities available for proactive, enthusiastic individuals to join the Student Services First Contact Team in the role of Senior Administrator. Student Services is at the heart of enabling the University’s strategic ambition to provide all students with a life-shaping student experience and is engaged with almost all areas of academic and campus activity in support of this goal.

The Senior Administrator First Contact Team is a key member of the Student Services Administration Team and is part of a team of front-line support responsible for managing and triaging enquiries into Student Services while promoting an approachable and friendly environment. This role plays a key part in ensuring that service users have a positive experience when accessing our support services.

We are looking for strong administrators with excellent customer service skills and good attention to detail. Applicants should have experience of working in a busy customer-facing role, dealing with queries of a sensitive nature and be able to work under pressure and manage workload and competing priorities effectively. Excellent IT skills and an enthusiastic, professional approach are also essential.

The closing date for receipt of applications is Wednesday 13th March 2024.

Interviews will be held on Friday 22nd March 2024.

For an informal discussion about the role please contact Ela Mikolajczyk at E.Mikolajczyk@lboro.ac.uk or on (01509) 635075.

For more information refer to the Job Description and Person Specification.

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