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Administrator - Student Success

Durham University - Administrative

Location: Durham
Salary: £22,630 to £24,144
Hours: Part Time
Contract Type: Permanent
Placed On: 29th February 2024
Closes: 14th March 2024
Job Ref: 24000358

The Durham Centre for Academic Development (DCAD) provides sector-leading programmes in teaching and learning and helps to deliver on a key objective of the University Strategy: to provide an education that is challenging, enabling, research-led and transformative.

DCAD covers a variety of areas, including running taught programmes (such as pre-sessional and in-sessional student language support, Foundation programmes and an MA programme), coordinating digital learning support across the University, and running researcher and academic development programmes for all PGR and academic staff.

The post holder will be primarily responsible for providing targeted administrative support on the MA and Foundation Programmes within the Student Success Team. The role will focus on responsibilities around:

  • Creating individual student departmental records, and continuously and consistently keeping these updated with relevant information
  • Monitoring student attendance and engagement, flagging consistent absences to the SSO and relevant programme staff
  • Receiving and cascading Disability Support Plans (DSPs) to programme staff
  • Progressing Academic Progression Notices (APNs) in conjunction with the Student Support Officer (SSO) and Programme Director
  • Supporting the SSO, Chair of the Board of Examiners and Secretary of the Board of Examiners in preparing for the Exam Board, recording outcomes, following up with Resit and Out of Residence students and responding to student appeals
  • Working with the other members of the Student Success Team to ensure examination concessions are flagged, actioned and communicated between team members effectively, and arrangements put in place at the relevant points.
  • Working closely with other members of the Student Success administrative team to ensure student communications are timely, consistent, accurate and informative.

The Student Success team is a large, busy and friendly team, who work together across areas, grades and roles to support each other as well as our students.

The Administrator- Student Success will be joining 3 other full time Administrators and a Co-Ordinator as an integral part of the Student Success administrative team, but will also work closely with the DCAD Student Support Officer to ensure students receive consistent, equitable and relevant support throughout their Foundation and MA Programmes.

This role is perfectly suited to someone who is passionate about working with students, is able to manage and present data, has proven skills in developing relationships, and is an excellent communicator.

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