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Student Information Officer (Maternity Cover)

Bath Spa University

Location: Bath, Hybrid
Salary: £22,383 to £25,116 per annum pro rata of £27,979 - £31,396 per annum (Grade 5)
Hours: Part Time
Contract Type: Fixed-Term/Contract
Placed On: 29th February 2024
Closes: 12th March 2024

Fixed Term Contract until the End of April 2025

29.6 hours per week

JOB DECRIPTION

The Student Information Officer is responsible for responding to enquiries, supporting the student body, and delivering exceptional customer services to students, staff, and visitors.

ABOUT THE ROLE

As a Student Information Officer, you will provide a professional front of house service, offering guidance and support on a number of areas and Registry processes, whilst maintaining student records. The role is a fixed term, maternity cover and will be based at the Newton Park campus.

As well as providing an approachable, friendly, and informative service to the student body, key responsibilities include data entry, processing withdrawal requests, updating the University record system (SITS), and working collaboratively with colleagues from across the university by supporting all major Student and Registry Services activities e.g., graduation ceremonies, registration and enrolment periods, and welcome activities.

ABOUT YOU 

  • Educated to degree level or equivalent work experience
  • Experience of dealing with a wide variety of people, in a customer service or support role.
  • Recent experience of working in an administrative role including diligent record keeping, report writing and participation in teamwork.
  • Experience using Microsoft Office applications.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work on own initiative and as part of a team
  • An understanding of and ability to observe confidentiality in all matters
  • An ability to plan and prioritise effectively 

For any further queries regarding this role, please contact Mary Humphries – Student Information Manager on m.humphries@bathspa.ac.uk

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