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Team Leader- Administration

University of Hertfordshire - Dean of Students

Location: Hatfield
Salary: £31,396 to £33,966 per annum, UH6, with the potential to progress to £37,099pa by annual increments on achieving designated skills and experience.
Hours: Full Time
Contract Type: Permanent
Placed On: 1st March 2024
Closes: 24th March 2024
Job Ref: 057935

FTE: 1fte (working 37 hours per week)

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield

Main duties and responsibilities

To manage the work of the Dean of Students Administration team ensuring customer-focused, timely and accurate processes are delivered in full compliance with university policies and procedures.

This Team Leader role will manage the Administration team to ensure frontline/ reception is covered and excellent customer focus is maintained. The role will work with Dean of Students SBU to allocate and prioritize workload on a regular basis and will liaise with managers to ensure the services are efficiently and effectively providing the best outcomes to students and staff within Student Wellbeing and to the wider SBU.

Skill and experience required

You will have appropriate experience of developing and maintaining processes with an exceptional understanding of data management and communication between systems.

You will be expected to have experience of supervising/managing an administration team and are required to have proven experience of changing or implementing new processes with previous experience in managing and implementing continuous improvements.

Previous relevant experience within Higher Education or the wider public sector is desirable.

An excellent understanding of GDPR is essential and you will have outstanding interpersonal and communication skills with the ability to engage professionally with staff at all levels, students, and external stakeholders. Alongside excellent written skills, you will be expected to have Advanced IT skills, including the use of MS Office packages, databases and systems. You will have a proven ability to maintain personal and professional boundaries and the ability to develop operational processes and procedures, manage people and delegate effectively with the ability to prioritise competing deadlines and workloads.

Qualifications required

A minimum of a degree (or equivalent level 6 or higher qualification) or significant proven experience in a relevant field.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries: Claire Hartridge, Deputy Dean of Students, C.Hartridge@herts.ac.uk

Closing Date: 24 March 2024

Interview Date: To be confirmed

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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