Senior Support Analyst

The University of London is a leading UK provider of distance & digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global. 

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation & exchange. 

We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners &  50,000 staff, delivering world-leading research across all disciplines. 

Our passion for increasing access to education and mobilising the collective power & expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future. 

Information Technology & Digital Services (ITDS), University of London

Located in the vibrant Bloomsbury area, the University of London has been leading the way in education for over 150 years, with a proud legacy of inclusion and a global reach.

The University of London’s ITDS Department supports both the academic & administrative ICT needs of the University, driving forward innovation, defining the IT and Digital strategy and the delivery of ICT systems and projects. Our mission is to deliver an integrated and secure ICT services architecture, driving value for money and innovation to support our stakeholders in achieving their high performing aims.

About the role

Reporting directly to the User Services Manager, the post holder will be part of the team supporting & managing the end user services.  The team is responsible for incident and problem resolution and service request fulfilment within agreed service level agreements.  The team is also involved in the deployment of new services and devices to support the current and future aims of the University.

The post holder will need a solid background in IT support with experience of mainstream operating systems, Office 365 & Intune.  A good working knowledge of SharePoint administration, Teams, VoIP unified communications and virtual desktop would be advantageous.

The University offer excellent benefits including

• 30 days’ annual leave, plus 4 discretionary days, plus bank holidays
• A very generous pension scheme
• 24-hour employee support line
• Excellent learning & development opportunities
• Salary sacrifice schemes for childcare and bicycles and discounted gym membership

For a full Person Specification please refer to the Job Description below. 

Further Information

To be considered for this opportunity, please submit your application and CV (by clicking ‘Apply’ at the top of this page) before the closing date at midnight on Tuesday 2nd April 2024.

Please note that the University of London will be unable to sponsor candidates for a visa for this role. Therefore, successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings

Pursuing equal opportunities and excellence in education.