Programme Support Coordinator

Job summary

The Centre for Higher Education Research and Scholarship (CHERS) encompasses an Educational Development Unit (EDU) with ten educational developers delivering a spectrum of pedagogic support including over thirty workshops to around two thousand attendees per year. Additionally, it runs educational networks, has an Advance HE accredited CPD scheme, is actively involved in quality assurance and in providing expert pedagogic support to key committees across College. Beyond this educational development and support role, the centre also runs a part-time Master’s in University Learning and Teaching with over a hundred active students (who are all staff at the College) and has a key role in developing STEMM-B pedagogic research at Imperial. This pedagogic scholarship and research involves the educational development team working with an Associate Professor, research associates and PhD students and actively engaging in pedagogic research. The Centre’s entire range of activities is supported by a Centre Manager and a team of three administrative support staff who each take responsibility for key areas of our work, but who work collaboratively to support the entire function of the Centre.

We are recruiting for a Programme Support Coordinator to take responsibility for the support and coordination of CHERS academic programmes, working with the Centre Manager and programme and course directors to deliver this flagship element of CHERS provision. Alongside the established MEd in University Learning and Teaching (MEd ULT) programme, the role will support the newly developed PG Cert in Clinical Education and the CHERS-run undergraduate module, The Science of Learning.

Duties and responsibilities

As Programme Support Coordinator, you will provide comprehensive administrative support for CHERS academic programmes and support to the programme directors and teaching team. Your key responsibilities will include:

• Acting as a first and main point of contact for current and prospective students and others concerning the ULT programme, using your initiative and troubleshooting potential problems.
• Managing all administrative requirements for programme sessions, including timetabling, producing session materials and coordinating Blackboard content.
• Working independently to keep accurate and robust student records and preparing for the programme Exam Boards
• Arranging and minuting all programme meetings including the annual Exam Board, Student Staff Liaison Committee (SSLC) meeting and CHERS Postgraduate Studies committee meetings.
• Supporting with the Centre’s new PG Cert in Clinical Education, managing administrative requirements in conjunction with colleagues in the Faculty of Medicine
• Providing administrative support as required to the ‘The Science of Learning’ teaching team, the CHERS-run undergraduate I-Explore module.

Additionally, you will:

• Undertake additional activities and assist where necessary across the range of activities in the Centre, carrying out administrative and other ad-hoc duties as required.
• Take responsibility of your own development, identifying any additional training needs and working with the Director, Centre Manager and others to develop your potential.

Essential requirements

• Educated to at least ‘A' Level or equivalent
• Evidence of ongoing professional development.
• Either recent administrative experience in a similar role, or, significant general administrative experience with proven development.
• Experience of working with a responsive customer focus.
• Recent experience of event organisation or similar.
• Ability to independently manage own workload and work as an effective part of a team.
• Computer literate with excellent Microsoft Word, Excel, and Outlook skills.

Further information

This is a full-time, open-ended role.

Should you require any further details on the role please contact: Centre Manager, Ruth Stannard – r.stannard@imperial.ac.uk

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