Database Operations Officer

Salary: £32,621 per annum - including London Allowance

This is the expected starting salary for this post however appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Full Time, Permanent

We are looking for an enthusiastic, detail-oriented individual to join Royal Holloway University of London’s Philanthropy and Alumni Relations team as Database Operations Officer.

We are a university of social purpose, creating positive change for what matters – for our students, for society and for the world. The Philanthropy and Alumni Relations Team builds mutually beneficial relationships with over 100,000 alumni and friends of the University across 170 countries in order to harness support for key strategic university objectives. Efficiently managed data is the foundation of this work.

The post-holder will assist the Database Operations Manager in maintaining and developing the CRM database (Raiser’s Edge); provide data-focused support in areas including gift processing, event management and research; and help colleagues obtain maximum value from data insights.

The successful candidate will have substantial experience of using a CRM database, ideally for the purposes of fundraising, supporter relations and alumni engagement; experience manipulating and analysing significant volumes of data and presenting results in a clear, concise format; excellent IT skills including knowledge of MS Office programmes; and a good working knowledge of the UK General Data Protection Regulation (GDPR) and other data protection / privacy legislation. Experience of the Higher Education sector would be an advantage but is not essential.

In return we offer a highly competitive rewards and benefits package including: 

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing 
• Free parking 

The post is based in Egham where the University is situated in a beautiful, leafy campus near to Windsor Great Park, within commuting distance from London. 

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk 

Please quote the reference: 0324-076

Closing Date: 23:59, 3 April 2024

Interview Date: 10^th and 11^th April 2024

Please note that it will not be possible for the University to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006. 

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

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