Lecturer in Customer Service & Quality Management

The Al-Maktoum College of Higher Education was founded in 2001 to bridge the possible gap between the Muslim and western worlds by focusing on intelligent debate and scientific understanding of Islam and the role of Muslims in the contemporary world. In its relatively short history, over 1800 students from over 40 countries have successfully graduated from college programmes. The College has widened its scope as a Scottish Qualifications Authority (SQA) Centre and has collaborative arrangements with several higher education institutions at home and abroad. In collaboration with Abertay University we deliver four MSc degrees. Our programmes are in Strategic Organisational Learning, Moral Economy & Sustainable Development, Law & Sustainability, and the most recent Customer Experience & Service Management. The agreement between the two institutions brings together the experience of both faculties to offer the very best in teaching and learning.

The College campus is in central Dundee, but the College has partnerships and relationships throughout the UK and internationally.

Applications are invited for the above post at Al-Maktoum College. The position will be full time, permanent at the Lecturer level. The successful applicant will have proven research and teaching expertise and be able to make a strong contribution to the academic profile of the College in 2024 and beyond. S/he will have proven teaching and research expertise in Customer Service and Quality Management and be able to contribute to teaching in any relevant areas, including but not restricted to Business Excellence, Organisational Learning, Customer Service and Business Innovation. Active participation in the activities of College’s other programmes is also expected.

The successful candidate will be expected to be an active researcher and teacher, with significant research publications appropriate to their level of appointment, and the ability to teach and supervise at postgraduate level and to contribute to the College’s research activities.

Closing Date for applications is Monday 15^th April 2024. The post is immediately available.

For an application form and further particulars are available from Benjamin Roberts (tel. 01382 908070; email hr@almcollege.ac.uk) or from the college website via the 'Apply' button above.

For informal enquiries, Dr Alaa Garad may be contacted at a.garad@almcollege.org.uk.

A completed application form along with a CV with the inclusion of the names and addresses (including telephone and e-mail) of three referees should be sent to hr@almcollege.ac.uk.

Applicants should ensure that their references reach the College by the end of business on Monday 15^th April 2024. Failure to do so may result in the application not being considered for short listing.

Applicants will only be contacted if shortlisted for interview.

Al-Maktoum College of Higher Education is a charity registered in Scotland No. SC031415.

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