Customer Services Manager (Croydon Campus)

Turning Passion into Purpose. London South Bank University are excited to be recruiting for the post of Customer Services Manager in the Library/Student Centre at our Croydon Campus.

This position will provide the successful candidate with the opportunity to manage the Library/Student Centre and its team of advisors at our LSBU Croydon campus.

In partnership with colleagues at the University’s central campus you would provide a high quality library service including maintaining and improving our study spaces, managing daily library operations, and providing library and student IT enquiry support in-person to Croydon students and online/by phone to students across all our campuses.

The Student Centre is also the home of our Student Life helpdesk which answers first line enquiries on a range of student issues such as disability support, accommodation, finance, wellbeing, skills for learning and international student advice and you would work with colleagues across first line and specialist University teams to provide this service at Croydon.

About you:

We are looking to hear from candidates who have the following skills/experience:

• Extensive experience of providing efficient and responsive customer service via various channels and supporting users accessing a range of services.
• Relevant managerial experience gained within a UK higher education or FE college environment.
• Knowledge of current issues in the higher education sector and a clear understanding of the needs of customers in an educational environment including the needs of users with specific requirements relating to disability.

The ideal candidate will be an experienced staff manager, with excellent communication skills, confident with IT, and able to prioritise tasks and deliver within agreed timescales.

Benefits and How to Apply:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Alan Doherty, LSCS Head of Customer Services, dohertaa@lsbu.ac.uk

The closing date for applications is 23:59pm on 1^st April 2024.

Interviews will be held of either week commencing 8^th or 15^th April 2024.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.

If you have any questions related to your application, please email the recruitment team hrdsr@lsbu.ac.uk

We reserve the right to close the vacancy early, should we receive sufficient applications.

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