Customer Service Coordinator (Buildings)

The Role and the Department

The Customer Services Team is part of University Library and Collections. We provide all front-line (face to face and virtual) customer, visitor, and enquiry services across our department. This includes visitor services at our museums and user services in our libraries and learning spaces, including 24/7 term-time opening.

Customer Services Coordinators are essential to the development and provision of specialist library services. They co-ordinate the day-to-day operations of the library and have areas of responsibility which include a highly responsive enquiry service, social media, user experience, digitisation, online support and circulation operations, as well as lots of opportunities to get involved in wider service delivery.

This role is key to liaison between the University Library and Collections (ULC) department and the University’s Estates and Facilities, and Health and Safety teams. The post holder will be a first point of contact for matters relating to ULC buildings and Health & Safety matters. Duties include ensuring access to our buildings for contractors, accurate record keeping, providing training and support to colleagues and proactive identification, reporting, and progression of building maintenance works.

You will contribute to projects and developments, regularly monitor, and ensure compliance with H&S guidelines to contribute to the best possible experience for our users.

You will be expected to work across all the University Library and Collections locations which includes Bill Bryson Library, Palace Green Library, the Oriental Museum, 5 The College, 7 Owengate, Unit 45 (offsite store), and the ISC Library. There may be times when you are expected to be present at a different site at short notice, and you will be expected to rotate your work shifts at different sites, as necessary.

The expected weekly shift pattern for this CS Coordinator (Buildings) post is Monday to Friday, usually 8am-4pm. Evening, weekend and bank holiday shifts may be required up to 8pm.

This post is fixed term until 30 March 2025.

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