Student Engagement Coach

The University of Roehampton is recruiting to the role of Student Engagement Coach - Computing to join our Based within Computing, the Student Engagement Coach is at the heart of our work supporting our students as they work towards successfully completing their degrees. You’ll be in a strategic role, designing study plans with students and working with academic colleagues and specialist professional services teams to ensure that we put in place early interventions for ‘at-risk’ groups.

This role is ideal for someone who will be expected to be an outstanding communicator, with a commitment to supporting every single student within their designated academic school/faculty. You will be a proactive, engaging, and confident in your approach, no issue will be too large or too small for you to get to grips with. You will be key in identifying trends, designing, and implementing interventions and working with the wider and key stakeholders to drive change with the objective of improving student attendance, retention, and progression.

You will lead student meetings, make data lead decisions, and be involved in critical moments in the student journey. The ultimate goal is to support every student to progress throughout their course, achieve in their studies and graduate.

Key responsibilities will include: To create strong and meaningful relationships with students and support them throughout their student journey, from pre-arrival to graduation, proactively guiding them to achieve their best and acting as their main and first point of contact. To develop, manage and monitor the impact of study plans with students, particularly those identified as ‘at-risk’ in relation to achieving good student outcomes.

The successful candidate will have skills and experience in MS Office, and in particular high-level skills in Excel to manage complex spreadsheets and data. Able to use initiative and work independently, being a self-starter and positively influencing others through a proactive approach. An ability to contribute to ongoing service development and improvement, maintaining a clear focus on customer satisfaction and to make suggestions which contribute to the efficiency of the School.

Further information can be found on the job description. If you would like to apply for this excellent opportunity, please click on ‘apply now’ or visit the working at Roehampton pages of our website. If you have any specific questions on the role, please contact Luke Davy, Student Engagement and Retention Manager.

The University is committed to promoting diversity and equality of opportunity and aims to create a culture and environment where students and staff are treated fairly. The University is an equal opportunities and ‘disability confident’ employer.

It is expected that interviews will be held on 5 April 2024.

To enable us to respond to the market, we may interview before the closing date, so please don’t hesitate to get your application completed.

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