Admissions Conversion Administrator

Hours of Work

35 Nominal Weekly hours. We actively encourage agile/flexible working in line with the delivery requirements of each of our roles. This role requires attendance at our Canada Water Campus 3 times a week

Contract

6 Month FTC 

Responsible to

Laura Crane-Brewer, Admissions and Widening Participation Manager

Primary Place of Work

Canada Water, London

Ideal Start Date

This role is an urgent requirement and we would be looking for someone who can start work as soon as reasonably practicable.

About Us

TEDI-London is an innovative new Higher Education institution in London co-founded by Arizona State University, King’s College London, and UNSW Sydney.

Our vision is to transform engineering education to transform lives – both for students and for the users of the products they design and make.

Our mission is to attract and empower individuals and partners from diverse backgrounds and perspectives to develop the skills and confidence to create practical real-world solutions that advance how we live as a global community.

We will inspire, disrupt, and transform.

Our values:

• Inclusive
• Courageous
• Inspiring
• Collaborative
• Integrity

Our values underpin our culture, ethical focus, and approach to decision-making. You will be able to act as a role model and champion our values along with all colleagues within TEDI-London, facilitating collegiate challenge and open discussion to ensure we continue to do so all the time.

Your role

This is an exciting opportunity for a motivated self-starter to join the TEDI-London team as our Admissions Conversion Administrator. We are committed to elevating the applicant experience – your role will be pivotal in achieving this.

We are looking for a great communicator to join the Admissions team, confident in working with different stakeholders with the ability to tailor your style to audience needs. Passionate about guiding applicants from varied backgrounds on their journey to TEDI-London, you'll be at the forefront of our mission to cultivate a diverse community of engineering students. As well as strong inter-personal skills you will need to maintain accurate admissions records and so accuracy and attention to detail are also key.

Join us in shaping the future of engineering education and be part of an inspiring team dedicated to fostering inclusion and excellence.

Key Responsibilities

• Provide empathetic and professional handling of enquiries by prospective students and others. This can be via the Customer Relationship Management (CRM), telephone, email, WhatsApp.
• Communicate with applicants and offer holders via phone, email, WhatsApp, LiveChat and record information accurately on our CRM.
• Provide information on our admissions and enrolment process; booking in slots for offer holders to speak with academics and student ambassadors, attend Open Days or tours.
• Ensure admission records are complete and accurate, entering student data/information onto our SRS and generating reports as required.
• Meeting face-to-face with students to give general support and advice and providing support and a presence for open days, graduation and similar events.

ABOUT YOU 

For this role you will have:

Skills and Knowledge 

• You’ll be an excellent communicator and keen to be flexible, contributing to a small collaborative team
• Proficient in MS Office with the aptitude to learn to use new digital products and applications such as Microsoft teams, SharePoint and Dynamics
• Enthusiastic and flexible mindset with a commitment to maximising the student experience
• Ability to develop collaborative relationships within direct team and wider TEDI-London colleagues and across teams
• Passionate about Higher Education, continuous professional learning and development in order to facilitate your own development
• Ability to work to tight deadlines, absorbing changing priorities and willing to take initiative as and when required.

Qualifications

Essential

• Experience of working in a customer focused role

Desirable

• Experience of working in a Higher Education/ FE environment
• Experience of UCAS from an institutional perspective
• Demonstrable experience in delivering continuous improvements, using lessons learned to drive service and process enhancement
• Understanding of the UK education system and qualifications frameworks

Qualifications:

• GCSE grade 5 or above in Maths and English Language.

How to Apply

Please apply by clicking the 'Apply' button above - where you will be guided to send your CV and a supporting statement explaining how you meet the essential criteria in the person specification.

This role closes at 23:59 on Monday 1st April 2024. We encourage early applications and reserve the right to interview early due to the urgent requirement of this role. We reserve the right to interview in advance of this date. Shortlisting will take place week commencing 1st April 2024 with the interviews taking place week commencing 8th April 2024.