Income Officer

Richmond American University London is now looking to appoint an experienced, highly motivated Income Officer to join our small and dedicated Finance team. Reporting to the Income Manager, and based in our Student Hub on campus, you will provide a customer focused front line information service for all students regarding their tuition fees and other financial matters in accordance with the relevant University policies.

The Income Officer will be required to contact students who have tuition fee debts and then take appropriate action to progress collection or to refer for other actions. The role will also be supporting students with their fee account queries and this could be via telephone, email and in person. Responsibilities include working with the Income Manager with data entry and all aspects of student fees collection and administration.

You will have proven experience of credit control, providing high levels of customer service, and using accounting and other data base systems. Previous experience working in a learning environment would be beneficial.

About Richmond American University London

Richmond American University London is a unique institution, global in outlook and in practice, diverse and cosmopolitan in its culture. A leading private and not-for-profit institution, we are dually accredited in both the United States, by the Middle States Commission on Higher Education, and registered with the Office for Students in the UK. Our students receive both UK and US degrees, bringing together the best of British and American higher education.

Operating in London since 1972, our mission is to educate and inform future generations by providing them with the knowledge and support to think critically, the freedom to challenge assumptions and the skills to work with others. Our distinctive, multi-disciplinary Liberal Arts degree programmes offer a holistic approach to teaching and learning that focuses on developing academic and personal skills to enable our students to make positive contributions through employment, personal development, and public service after graduation.

Following the move to our new state-of-the-art campus in Chiswick Park, West London, we are developing a new strategy that will see the University grow and further diversify its student body, broaden and diversify is academic offer and expand its international partnerships.

Richmond is an equal opportunities employer; a Disclosure and Barring Service check at the enhanced level is required for this position.

To review the full job description, please visit: https://www.richmond.ac.uk/about-richmond/work-for-us/

Interview date: TBC

To apply for this role, please email your CV and supporting statement, together with details of three recent work-related references via the 'Apply' button above.

Please note that while submitted applications will be we are unable to provide individual feedback to applicants.

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