Customer Insight Analyst

The role of Customer Insight Analyst is a truly exciting role fit for someone who is passionate about analysing customer behaviour and market data to provide actionable insights

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

You will be responsible for applying analytical techniques and quantitative skills to generate a deep understanding of customer and market needs. Your work will contribute to the delivery of fresh insight that creates competitive advantage for the English business by supporting the implementation, management and communication of customer and market research. 

We are looking for someone who can create reports and dashboards to visualise the output of analyses and findings, specifically able to work with quantitative and analytical tools. You will work on a range of project types, including customer focused as well as supporting on market and competitor insight delivery. 

Reporting to the Head of Insight (Brand and CX) and working in an empowering, supportive, and agile team of insight professionals you will support colleagues across the organisation to make research-informed decisions. You will champion the customer across the business and identify innovative ways of listening to and understanding the English language learning and assessment sector.  

This is your opportunity to make an impact and ensure the customer is at the heart of our decision making and strategic planning. If this opportunity sounds like a fit for you, we'd love to hear from you.  

About you

You are a highly collaborative, outcomes orientated individual with experience working in an insight, research or related role and a focus on detail and quality.  

You are someone that is committed to personal growth and improvement, seeking out challenges and opportunities to improve personal capabilities, and display innovation and leadership across the business when it comes to research approaches, communication, and influence.  

You will be confident working with multiple teams, interacting with both internal and external stakeholders, through various digital channels as well as face to face, in a proactive and responsive manner. Colleagues will describe you as personable, professional, and dedicated.  

Your organisational skills are exemplary, and you will be able to quickly adapt to new, challenging situations and deadlines. The integrity of insights will be a key consideration of everything you do, and you will work to ensure business decisions are based on robust, valid data.  

You will have experience working with and analysing data sets to delivery engaging insight and recommendations. In addition, you will be able to work independently and manage projects from beginning to end. You will have a couple of years' work experience in an insight or related role requiring analytical thinking, report writing and the ability to summarise findings. 

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 14 April 2024 and interviews are scheduled to take place week commencing 22 April 2024.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.