Disability and Dyslexia Service Operations and Frontline Support and Guidance Officer

About the Role

This post sits in the Disability and Dyslexia Service’s main reception office in the Francis Bancroft Building at Mile End and will primarily involve dealing with enquiries from students. These enquiries will be in person, via email and over the phone, and while chiefly coming from current students will also include those from prospective students, potential applicants and alumni. The post is vital to ensure that the Disability and Dyslexia Service can continue to support and meet the expectations of a growing number of disabled students at Queen Mary University of London, including those with specific learning differences (e.g. dyslexia) and mental health diagnoses.

The postholder would be required to work on-site five days per week (Monday-Friday).

The post-holder will be line managed and supervised by the DDS Frontline Services Manager, who has operational responsibility for the Disability and Dyslexia Service’s budgets; as such, it is likely that the DDS Operations and Frontline Support and Guidance Officer will carry out various financial functions and be able to deputise for this post when necessary.

The post is also available as a secondment, (starting immediately) until the 30th January 2025. The starting salary will be at Grade 4 in the range £38,165 - £44,722, inclusive of London Allowance.

About You

The successful candidate will have excellent interpersonal skills, a high standard of written English and experience of working with either disabled people or students in a frontline setting.

About the Disability and Dyslexia Service

The Disability and Dyslexia Service is Queen Mary University of London’s chief vehicle for the implementation of support, including reasonable adjustments, for more than 3,800 disabled students, including those with specific learning differences and mental health diagnoses. Along with the Advice and Counselling Service and the Student Life team, the service makes up the Student Wellbeing division of the Student Experience directorate.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.

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