Quality Enhancement Officer

Location: Canary Wharf

Would you like to work in a modern Higher Education institution where we prioritise student experience, customer service, academic quality, value for money and continuous improvement in our decision-making? Do you have a passion for placing students at the heart of everything you do? If your answer is ‘yes’, we have a great opportunity for you as a Quality Enhancement Officer!

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus, constantly evolving with exciting plans for 2024 and beyond! We have just launched a pilot for a four-day working week and later this year we will be moving to a new, modern campus building adjacent to our current location offering a bright and spacious learning and working environment.

Student Administration department oversees essential functions related to Records and Programme Administration, Timetabling, Graduation, and Quality. The work of the department is integral to the entire student journey, spanning from enrolment to graduation, significantly contributing to the overall student experience and success.

Quality Enhancement is responsible for the strategic and operational academic governance and enhancement of London programmes, ensuring university regulation, policy and procedures are adhered to.

 The strategic area of Quality Enhancement will focus on the development, review and approval of programmes unique to the University of Sunderland in London. This will involve identifying and implementing enhancement initiatives in quality assurance practice and procedure for the University of Sunderland in London.

You will support the operational area of Quality Enhancement and will focus on ensuring that regulations, policies and procedures are followed in relation to student cases, committee serving and liaising with external staff. This will include extenuating circumstances, academic misconduct, academic appeals, programme enhancement plan, programme studies boards and external examiners.

To excel in this position, you will have proven experience in an administrative environment with the ability to manage multiple priorities and have high attention to detail.  We are looking for a skilled administrator with excellent interpersonal and communications skills. You will have strong customer focus and be committed to delivering a high level of service to students and staff at all times.

As our community of staff and students continues to grow, this role offers an engaging and fulfilling opportunity to make a positive impact on our students’ experience and outcomes.

In return, we offer you:

• The opportunity to join a pilot of a pioneering 4-day-week
• Generous annual leave and closure days on top of Bank Holidays
• Season Ticket Loan
• Access to MyLifestyle benefit platform with plentiful of discounts and offers
• Enhanced maternity and paternity policies
• Our commitment to training and development

Please note this is a repeat of USL648 Quality Enhancement Officer; previous applicants need not apply.

If you would like to have an informal conversation about the role, please contact, Edward Vreca, Assistant Head of Student Administration via email edward.vreca@sunderland.ac.uk  

Closing Date: Midnight, 11 April 2024

Interviews expected to be held: Week commencing 22 April 2024.

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