Student Services Officer

Job purpose

We are looking for a Student Services Officer to join our growing Student Services team. The person appointed will be required to provide a high quality & effective professional service to both staff and students, hold strong interpersonal skills, and have the ability to handle a wide range of tasks.

Main duties and responsibilities

Student Support

• Working on the Reception desk, providing a professional and efficient frontline service
• Handling first point of contact enquiries in person, over the telephone & by email in a timely manner
• Providing basic student welfare services within the College, including to those with disabilities and/or specific learning differences
• Producing documentation requested by students, such as letters and results notifications
• Producing & sending out routine correspondence as required, such as key information, important dates & pre-arrival communication
• Supporting the planning, preparation and delivery of Induction, Registration & Re-Registration events (online / face to face)
• Assisting the careers team to enhance student employability
• Assisting with the creation and delivery of student social activities
• Producing, updating & maintaining electronic student files
• Being a main point of contact for assisting with marketing requirements and student ambassadors
• Assisting with the monitoring of students under the age of 18, including daily registration
• Monitor student attendance, recording, reporting and acting as appropriate and in accordance with UKVI regulations
• Ensuring all staff have completed registers to support attendance monitoring process
• Collate and maintain information relating to Mitigating Circumstances & Extensions 

General

• Attend and take minutes at designated College meetings 
• Management meeting updates include: pre-arrival numbers / status & peer connections
• Design, in consultation with the College Manager, the provision of student pre-arrival information and webinars.
• Delivering pre-arrival support for students and induction events. Ensuring all students matriculate on time. Updating student database with arriving students.
• Devise, in consultation with the College Manager, the student induction programme per major intake, ensuring that students know about local transport, shopping facilities, how to register with a doctor and how to open a bank account
• Liaise with external agents, Admissions colleagues and Student Ambassadors
• Peer connection process
• Assisting other College Services Departments as required
• Referring specialist enquiries accurately and effectively to the appropriate department
• Dealing with confidential information / material & ensuring the safekeeping of such documents
• Ensuring college
• policies, procedures & obligations are adhered to in regards to safeguarding requirements & referring any concerns appropriately
• Assisting with the collection/collation of student feedback
• Developing a key understanding of the College & University policies & procedures
• Assisting with the reporting of issues with college facilities
• Occasional out of hours work during peak periods such as Registrations and Welcome Weekends
• Proactively undertake staff development necessary for the effective performance of the role 

Application Process

Applications should be made by sending a full CV with a 1-page supporting statement via the 'Apply' button above.

Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service, as this job involves working with children. This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974.

Oxford International is an equal-opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.