Residential Life and Summer Conferencing Manager

University of East London 

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future. 

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo. 

About Us 

We are Residential Life; we oversee the Halls of Residence at the University of East London. We manage 1,169 bedrooms for students, casual lettings and summer conferencing guests ensuring all residents have an enjoyable stay with us. We are the first point of contact for all residents and prospective residents. Residential Life comprises of several areas including Marketing and Events, Maintenance & Estates, Welfare, Allocations & Applications and Customer Service. 

About the Job 

The Residential Life and Summer Conferencing Manager will lead the Residential Life team by motivating, inspiring and engaging staff, Residential Life Scholars, and Summer Conferencing agency staff. The Residential Life and Summer Conferencing Manager will provide effective operational management of our Halls of Residence, Summer Conferencing and Residential Life programmes, proactively seeking improvements our student and guest experience in residences.

You will ensure all systems and processes optimise the potential of available resources, maximising income leading our Residential Life team to reach our university’s strategic objectives while providing exemplary customer service.

The main areas of work include: 

• Leading the development and delivery of new and existing initiatives in the Halls of Residence, related to system development, estates and facility management, wellbeing, disciplinary, customer service and extra-curricular activities.
• Leading the development of a Summer Conferencing business model to maximise income generation in a sustainable manner providing excellent customer service and communication with key stakeholders. 
• Working with Estates & Facilities to implement effective operational management and future strategic planning for all areas affecting residents, including their safety, estate development and maintenance.
• Supporting senior colleagues with the diversification of Residential Life activities and estate, including the Stratford Campus Redevelopment.
• Liaising with key stakeholders across UEL to deliver a programme of events and experiences, fostering belonging, engagement, and a positive experience for residents.

About You 

We are looking for someone with experience with managing a multi-functional residential service. You must have knowledge and understanding of health and safety and other statutory requirements related to the provision of student residential accommodation. 

You should have experience of managing a summer conferencing programme or similar, and have excellent organisational skills, able to assess key priorities and allocate time and resources appropriately. 

You must have experience reaching objectives and goals and be committed to delivering outstanding customer service to all.  

You will be willing to work weekends and work on campus full time. 

Benefits Package 

Beyond a competitive salary, support, and development opportunities, we offer a comprehensive benefits package:

• 20% pension contribution (4% from you, 16% from us)
• 25 days holiday, plus 3 days over Christmas and bank holidays
• Open to consider flexible working arrangements
• A discretionary and non-contractual shared success bonus scheme with a value of up to £5,000 in the 23/24 academic year
• Subsidised gym membership
• Discounts on Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out, and weekly shopping

Equal Opportunities 

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form. 

So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!