Student Experience Officer

We are seeking a confident and outgoing person who prides themselves on delivering a high-quality customer experience through friendly, empathetic problem solving.

About the role

Based at our Penn Street campus, you will be the initial point of contact for students and visitors, providing a warm welcome and directing them to classrooms, event spaces, or meeting rooms. This position involves handling student queries and undertaking various administrative tasks assigned by the Student Experience Manager or Registrar. It includes responsively addressing phone calls from students, offering comprehensive support throughout their inquiries, and taking ownership of each query until resolution.

About us  

Point Blank is an award-winning music school specialising in Higher Education and professional courses in subjects including Music Production and Sound Engineering, DJ Practice and Performance, Singing and Songwriting, Music Business, Music Systems Engineering and Radio Production and Broadcasting. 

We take pride in teaching the creative process of making music at the highest level, with expert lecturers and state-of-the-art facilities. We nurture and support students, providing them with a curriculum connected to industry and the tools to succeed in their careers. Consistently awarded high scores by our students through the National Student Survey, we have a reputation for giving our community a unique and high-quality experience. Point Blank is also a TEF Gold-rated institution.

This is your chance to join a fast-growing company with exciting opportunities for personal development.

Working at Point Blank  

This is a full-time, permanent position based in London, N1. We offer a range of benefits including:  

• 27 days holiday plus England/Wales bank holidays 
• Comprehensive medical insurance 
• Funded volunteering opportunities 
  • Training & development opportunities, including free Point Blank courses 
• Interest-free loan for tech 
• Company events and socials 

To apply

Please click on the apply now button to visit our website for full details of the role and how to apply.

Due to the high volume of applications received we can unfortunately only respond directly to you if you are shortlisted.

Point Blank is an equal opportunities employer and welcomes applications from all sections of society.