Student Support Administrator

About the Role

The Student Support team play a key role in supporting the engagement and retention of our Dental students across all years of study.

They are responsible for day to day enquiry handling for all Dental students. The Student Support Administrator will act as a referral point to provide students with support, guidance, information and impartial advice. The post holder will work collaboratively with the Student Support Team to ensure high quality delivery of administrative and support services to stakeholders, both internally and externally.

The primary goal is to uphold and coordinate student administration systems and processes to enhance the student experience and academic cycle of activities.  You will support the Student Support Manager and Academic lead for Student Support with administration tasks, oversee the shared inbox responding to students and staff in a timely manner and support the running of the Staff Student Liaison Committee, the induction cycle and welcome week.

About You

We are looking for an enthusiastic Student Support Administrator to join a fast-paced and dynamic environment at our Dental Institute on Whitechapel Campus. Our Student Support Administrators deliver outstanding support and service to our Dental students being the first and key point of contact for most student enquiries.

Applicants should have a passion and enthusiasm for improving the student experience, have a positive attitude and commitment to improving the inclusivity of our activities and providing an excellent service. The successful candidate will have the ability to use their own initiative and be flexible when faced with a variety of impromptu tasks. Applicants should have excellent organisational and communication skills, have experience in administration, and have the ability to work with a wide range of people from all different backgrounds.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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