Admissions Officer

Fixed Term Maternity Leave Cover until 28/02/2025

Interview Date: Wednesday 22 May 2024

A great opportunity for an Admissions Officer to join the University of Surrey within the UK Recruitment and Admissions department following our recent restructure.

The Admissions Services team is responsible for providing an effective and efficient admissions service for the University’s applicants. Working as part of this cross-collaborative department, you’ll contribute to the successful delivery of Admissions, primarily handling incoming enquiries from prospective applicants via phone calls, emails and live chat.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, hybrid working opportunities, 32 days holiday PLUS Bank Holidays, generous pension contribution, and a unique and vibrant working environment.

Role & Responsibilities:

You will be the first point of contact for University applicants, responding to all admissions related enquiries and providing high levels of customer service in a timely and professional manner. You’ll have responsibility for the processing of these applications, making decisions consistently and fairly against pre-defined entry criteria.

Other responsibilities include:

• Deal with incoming admissions related enquiries, primarily over the phone as well as by email & live chat
• Have extensive contact with applicants and staff at a variety of levels within the University, and external contact with other bodies such as UCAS, ECCTIS and the UKVI
• Participate in University Offer Holder Days and Open Days and other external recruitment events as required
• Administering and carrying out procedures for ATAS, fee assessments, applicants declaring criminal convictions, fraudulent applications, applicants with disabilities and mature applicants

You’ll need excellent organisational and communication skills, with the ability to work quickly and accurately. You should possess good IT skills, including MS Office.

This role will be based in the Admissions Postgraduate Taught team, that handles Masters applications to the University.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Pension Contribution
• Flexible/Hybrid working
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare.
• On site world-class leisure facilities at discounted rates
• On-site parking, cafes and Restaurants

For more information or to be considered for this role, please apply with a CV and Covering Letter by clicking the 'Apply' button, above.

The University of Surrey reserves the right to close the application period early based on volume of interest.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

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