User Experience and Service Specialist

The User Experience and Service Specialist role is vital in driving positive change in how users interact with supported products, services and processes. By embodying automation and lean design, this role will be instrumental in transforming the overall user experience

The role will work closely with our key business stakeholders, Heads of Service, Relationship Managers and Service leads in general to influence and promote a UX focused approach to the delivery of services across Digital Technology Services (DTS) and beyond where appropriate.

You will have:

• Thorough knowledge and understanding of UX practices, policies and procedures
• Excellent stakeholder interaction and communication skills
• Experience with ITIL and Lean methodologies
• Experience of analysis, development and improvement of UX and service processes

For further information about the role please refer to the Job Description Person Specification and additional information about the Digital Technology Service at the University of Reading provided in the ‘Information for Candidates’ document attached to the advert on University Jobs Board. 

Informal contact details

Contact role: Service Practice Manager
Contact name: Matthew Purchase
Contact email: m.d.purchase@reading.ac.uk

Please see the job description and personal specification for further details.

The closing date for applications is 23.59 on Friday, 24th May 2024

Interview date - TBC

By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route if the successful candidate already holds a Skilled Worker Visa sponsored by another organisation and it was issued before the 4th April 2024. Applicants wishing to consider the SWR must ensure that they are able to meet the points requirement before applying. There is further information about this on the UK Visas and Immigration Website. 

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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