Location: | Cardiff |
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Salary: | £26,444 to £29,605 per annum (Grade 4) |
Hours: | Full Time |
Contract Type: | Fixed-Term/Contract |
Placed On: | 2nd May 2024 |
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Closes: | 19th May 2024 |
Job Ref: | 17816BR |
Within University IT, the Service & Operations Group is responsible for the day-to-day operation of the centrally managed IT service. Operating within an ITIL framework, the group provides the IT Service Desk, Incident and Problem Management, Change, Configuration and Release Management, Service Delivery and Data Centre Operations.
As part of a service delivery team, you will provide a highly professional, friendly and customer focused face to the services offered by University IT. You will be dedicated to the provision of an efficient, effective and quality driven technical support service to staff and students within the Corporate, Administrative, Academic Research and Learning and Teaching functions of the University.
Specifically, this role will provide technical support, maintenance, and advice for Audio-Visual equipment (including presentation and capture technologies) and related IT infrastructure within University learning spaces (including lecture theatres and seminar rooms) and collaboration spaces (including meeting rooms and video conferencing suites).
You will provide a highly professional, friendly and customer focused face to the services offered by University IT, responding rapidly to any technical issue that may impact University critical teaching and administrative activities.
Using management tools, you will perform routine monitoring, logging, or reporting tasks. You will contribute to the implementation of maintenance and installation work, including implementing agreed changes and maintenance routines. You will identify operational problems and contribute to their resolution, delivering changes in accordance with agreed standards and procedures.
This post is full-time (35 hours per week) and fixed term for 12 months.
Salary: £26,444 - £29,605 per annum (Grade 4)
Closing date: Sunday, 19 May 2024
Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
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