Data and Insight Manager

About the Role

The Insight Manager is responsible for transforming a wide range of data and information into insights and learning. This insight is used internally to continuously improve casework and is shared externally, with a variety of stakeholders.

You will use your knowledge to explain not just what the data tells us, but to present hypotheses about why it is what it is and what may happen next. Your role will include providing oral briefings to colleagues, but most of your work requires written communication.

You will ensure that the organisation is able to respond quickly to requests for information about the impact of its work, using your understanding of the Higher Education (HE) sector.

The role requires a highly collaborative approach, as it maintains a continuous link between casework, outreach and insight, public policy, senior leadership, and communications functions.

About You

As the Data and Insight Manager, you will excel in providing clear summaries of complex information, making appropriate use of different formats and images to communicate insights clearly, and working with communications colleagues to adapt and tailor this to different audiences.

You will have:

• Knowledge of the HE sector and of the political environment as it relates to tertiary education in the UK.
• Experience of using data to identify trends, themes, patterns and exceptions. Experience of explaining complex information simply, in writing.
• Experience of using Dynamics and Excel at an advanced level

About the Organisation

The organisation’s vision is that students are always treated fairly. It resolves complaints from students, shares learning from complaints to help improve policies and practices, and works with other organisations in the higher education sector and beyond.

The application system used for recruitment aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymised, and reviewed in a random order by members of the team.

You may also have experience in roles such as Data, Insights, Impact, Engagement, Data Manager, Insights Manager, Impact Manager, Engagement Manager, Impact and Engagement Manager, Data Analyst & Insights, Impact and Insights Officer, Research & Insight Officer, Monitoring & Insights Analyst

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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