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Student Services Adviser

Newcastle University

Location: Newcastle upon Tyne
Salary: £25,742 to £26,444 with progression to £27,979 per annum (pro rata)
Hours: Part Time
Contract Type: Fixed-Term/Contract
Placed On: 13th May 2024
Closes: 27th May 2024
Job Ref: 27006

Company description:

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Job description:

The Role

The Student Life unit is seeking a Student Services Adviser to provide an efficient and professional customer service to all users of the Student Services; offering information and specialist advice on a broad range of issues and completing various administrative tasks for customers.

The post holder will develop a wide-ranging, comprehensive understanding of all University services in order to resolve the complex, unique and diverse enquiries that present at the Level 2 Student Services Helpdesk.

This is a fixed term maternity leave cover which is 0.8 FTE (29.6 hours) over 5 days, working hours does depend on cover needed but working day will ikley start between 9 and 10.30.

Occasional evening and weekend work is required during key business times such as student arrival and registration.

Informal enquiries should be directed to Michelle Monaghan, Student Engagement Team Leader: michelle.monaghan@newcastle.ac.uk.

To apply please upload your CV along with a cover letter where we ask that you evidence how you meet the skills, knowledge and behaviors criteria as described in job description.

For further information about Student Services at Newcastle University see: https://www.ncl.ac.uk/studentservices/

This is a part time 0.8 FTE, fixed term role until 28 February 2025.

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