Service Support Manager (Engineering)

An exciting to opportunity to become part of the Engineering Leadership team as Service Support Manager, joining the newly-restructured Maintenance Services to work alongside Mechanical, Electrical, Controls, Compliance and Fabric Managers.

You’ll be responsible for the management and direction of a multi-disciplined team of electrical and mechanical trade staff, delivering planned and reactive maintenance works to the University campus.

Role & Responsibilities: 

You’ll be an experienced professional with substantial knowledge of operational facilities service delivery.  Working in conjunction with the Head of Maintenance Services, you will be responsible for delivering operational and maintenance objectives in order to meet the University’s maintenance strategy and ensure it is undertaken in the most efficient and effective way.  

Other responsibilities include:

• The development and implementation of effective maintenance strategies. Monitor, review and analyse performance through the use of the department's estate management system - Archibus and other related systems.
• Manage and support operational staff, contractors and colleagues to provide an effective and value for money service. Ensure delivery of the required level of maintenance in line with departmental policy, whilst ensuring an adequate customer satisfaction from internal customers and other stakeholders.
• Working with the Mechanical and Electrical Engineers to ensure where external contractors are engaged they adhere to University policy, procedures and all regulatory standards
• Manage day to day responsibilities for legislative process or procedure relating to E&FM operations, particularly where this includes the impact of new or updated legislation.
• The role will also include the provision of management, supervision, responsible person advice and guidance for a range of permit to work activities that fall within their particular skill set and experience, ensuring key principles are in place to protect staff, visitors and contractors from any risks arising during construction/maintenance activities.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• 20 Days Annual Leave + 7 University Closure Days + Bank Holidays
• Additional Day of Leave per year of service for 5 years
• 36 Hour Working week
• Highly-competitive Pension
• Relevant Training & Development
• On-site discounted Nursery/Childcare
• Discounted Surrey Sports Park Membership

For more information or to be considered the role, please apply via the University Website, by clicking the 'Apply' button, above.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

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