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Desktop Support IT Technician

University of Bath - Digital, Data & Technology Group

Location: Bath
Salary: £25,138 to £28,759 Grade 5
Hours: Full Time
Contract Type: Permanent
Placed On: 31st May 2024
Closes: 23rd June 2024
Job Ref: CH11756

Are you passionate about all things technology?

This is a great opportunity for you to develop your IT career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in either a 1st or 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

About the role

Working in Standard Support 1st Line/Service Desk Team:

This team provides initial triage of all tickets/support requests received by DDaT Service Desk.

  • this may be done in person at the Service Desk - speaking to staff/students who walk up to the desk with a query, or responding to tickets
  • this may be done from home (where team staffing levels support option for hybrid working)

This team provides 1st line support for all standard use of equipment, software and services supported by DDaT and this may be done:

  • through response to a ticket (including escalation to another support team when appropriate)
  • through a remote support session on a user’s device
  • through a visit to a teaching/learning space, meeting room or office to investigate issue reported
  • Manage booking, issue and return of DDaT loan equipment.
  • Assist with deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed

About you 

  • Previous experience of supporting IT or Audio Visual hardware, software, and services.
  • Confident user of Microsoft Office products and able to provide advice and support on these products.
  • Experience of using email and calendaring software (preferably in a business or academic environment).

For an informal discussion about this role, please contact Sherilyn Elmes, Principle Service Manager (Standard Support) on ccssre@bath.ac.uk or Tim Jones, Service Manager (Standard Support) on Tim Jones tj411@bath.ac.uk

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