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Croydon Library and Student Advisor

London South Bank University

Location: Croydon
Salary: £31,396 to £34,557 per annum, inclusive of £4,952 London Weighting.
Hours: Full Time
Contract Type: Permanent
Placed On: 31st May 2024
Closes: 16th June 2024
Job Ref: REQ10291

Contractual hours: 35

Job category/type: Professional Support Services

Job description

Turning Passion into Purpose. An exciting opportunity has arisen for a Library and Student Advisor at London South Bank University (LSBU), Croydon Campus. We are looking for an enthusiastic customer service professional with excellent communication, IT and teamwork skills to join our team. 

The role is based in our Croydon Campus Library/Student Centre which supports students with IT support enquiries; provides a range of Library and Learning resources facilities to students and staff; and is the first line of support for a range of other Student service enquiries.

You would be providing frontline customer service from our help points in person, by phone, and online including.

  • Answering first line enquiries on a range of student issues such as disability support, accommodation, finance, wellbeing, skills for learning and international student advice along with course enquiries from prospective students.
  • Troubleshooting IT enquiries
  • Answering library resource information and search enquiries

You would also contribute to general team tasks needed for the smooth daily running of the Centre’s open access learning and study space.

Reporting to the Customer Services Manager this post offers an opportunity to work with colleagues across the Student Journey Directorate and the wider University.

We operate flexitime with a core hours pattern on weekday working days. Some Saturday working will be required on a rota basis.

Benefits and How to Apply:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the above ‘Apply’ button.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Alan Doherty, Head of Customer Services (dohertaa@lsbu.ac.uk)

The closing date for applications is 11:59pm on Sunday 16th June 2024.

Interview/assessment - week commencing 24th June 2024.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role may be eligible (depending on your personal circumstances) for sponsorship under the UKVI Skilled Worker route dependant on the successful candidates circumstances and their ability to meet the minimum number of points under the Skilled Worker route. 

If you have any questions related to your application or queries related to reasonable adjustments, please email the recruitment team hrdsr@lsbu.ac.uk

We reserve the right to close the vacancy early, should we receive sufficient applications.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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