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'Lead Operations Engineer (Networks) On-Site

University of Cambridge - University Information Services

Location: Cambridge
Salary: £45,585 to £57,696
Hours: Full Time
Contract Type: Permanent
Placed On: 10th June 2024
Closes: 24th June 2024
Job Ref: VC41898

The University Information Services (UIS) is forming a new Network Operations team and has an exciting opportunity for a Lead Operations Engineer (Networks) On-Site to join the team.

Under the guidance of the Infrastructure Operations Manager (Networks), and working within the Network Systems team of fifteen, you will support various network environments within the University including, but not limited to:

  • The University's internet connection to its ISP, Janet.
  • The University Data Network (UDN), the main backbone network.
  • Various customer networks including those on the Managed Network Services (MNS) and those supplied under the Network Unification programme.
  • The University Wireless Service (UWS).
  • The Data Centre Network (DCN) located in multiple sites.

As the team lead, you will take full responsibility of recruiting and managing up to three team members to support and continuously improve University-wide network services. You will work onsite around the University estate and be expected to:

  • Support and develop network monitoring and maintenance systems to ensure the day-to-day operation of all networks continues seamlessly.
  • React to network outages quickly and efficiently, participating in onsite remediation where required to restore network services, liaising with customers and colleagues to maintain good lines of communication.
  • Respond to incidents raised by customers acting as second / third line support for tickets escalated to the network team by the Service Desk. You will troubleshoot and resolve issues where possible and further escalate to technical network specialists where necessary.
  • Implement standard service customer requests, such as the creation of new logical networks or updates to system configuration that cannot be delegated to customers.
  • Manage delivery of multiple projects, co-ordinating between the wider team and other stakeholders both inside and outside UIS and the University. For example to carry out equipment upgrades to ensure devices are on secure firmware, and replacement programs to refresh old hardware.  
  • Ensure support documentation and processes are adhered to, updated, and disseminated throughout the wider team.
  • Develop and nurture the team of Network Operations engineers embedded into onsite support teams, guiding and mentoring junior members of the team where necessary.

You should have the following skills and experience:

  • Demonstrable recent evidence of managing technical teams for quality results in IT Operation.
  • Evidence of effectively sharing technical knowledge and skills to train and develop  colleague abilities both inside and outside the team.
  • Demonstrable track record of developing IT Operations policy, strategy and practise.
  • Expert knowledge of IT infrastructure, specifically networks that support client device environments, or networks that service server environments.
  • Expert knowledge in network monitoring and administration.
  • Ability to build relationships with colleagues and customers at all levels of the organisation. Excellent written and verbal communication skills, and able to use your own initiative.

Effective project management and organisation skills would be desirable. You should have either a degree, Level 7 vocational qualification, industry standard certification or be able to demonstrate an equivalent level of experience.

We expect to hold in person interviews from Wednesday 3rd of July onwards.

We particularly welcome applications from women and candidates from a BME background for this vacancy as they are currently under-represented at this level in our department

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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