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Hardware Delivery Assistant

SOAS University of London - Information & Technology Directorate

Location: London
Salary: £29,657 to £33,278 Grade 5, per annum inclusive of London Weighting
Hours: Full Time
Contract Type: Permanent
Placed On: 10th June 2024
Closes: 23rd June 2024
Job Ref: RW1069612BloHDA

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Department

The vision of the Information and Technology Directorate is to build on SOAS’ global standing in a rapidly evolving digital world and help every member of SOAS to achieve the digital experience which meets their needs simply and efficiently, enabling SOAS’ research, teaching and learning activities to flourish. Good quality data and scaleable processes will underpin this experience and provide decision-makers with information and insight needed to manage the needs of a unique organisation. The Directorate is organised into three primary divisions: Service Delivery and Infrastructure, Enterprise Applications, and Business Change.

About the Role

SOAS is seeking to appoint a Hardware Delivery Assistant to join the Information & Technology Directorate. This essential role supports a range of technologies that enhance the effectiveness of the entire institution.

The Hardware Delivery Assistant provides crucial support to staff, students and colleagues in using technical equipment in teaching and learning spaces. Responsibilities include performing physical install, move, add and change (IMAC) work as well as ensuring the timely delivery and collection of computer and multimedia hardware.

Working within an established policy framework, the role holder will recognise and implement necessary changes in close collaboration with their line manager. They will ensure that new IT equipment and issues with existing equipment are logged in the call management system for trend analysis and preventative measures.

This role is an excellent opportunity for a detail-oriented individual with a passion for technology and a commitment to supporting the educational mission of SOAS.

You can find further information on the key criteria for the role in the Job Description and Person Specification, along with a full list of duties and responsibilities, which can be found on the SOAS website.

To apply, please click the 'Apply' button, above.

Closing Date: 23 June 2024

Interviews to be held: TBC, indicatively during the week commencing 8 July 2024

Further information

the duration of their contract
We would particularly welcome applications from candidates from working class, first generation Higher Education, the Global South, Black, Asian or other minority ethnic and underrepresented groups. For this role we actively encourage applications from women who are underrepresented in these roles. All appointment decisions will be made on merit, following a fair and competitive process.

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