IT 2nd Line Technical Support Lead (Grade 7)

An exciting opportunity has arisen to recruit a 2nd Line Technical Support Lead within the IT Service Management team of IT Services.

The 2nd Line Support team will be responsible for providing 2nd line technical support for incidents and requests, acting as service owner for specific applications, ensuring that the full lifecycle of the applications are supported, and undertaking project work in collaboration with the wider department.

You will take responsibility for the day to day line management of the 2nd Line Support team of engineers, acting as a point of escalation for technical queries and coordinating all activities the team is responsible for, ensuring that all processes and procedures follow best practice in line with the ITIL framework.

You should have a degree (or equivalent qualifications or relevant professional experience), ITIL foundation level certification or equivalent experience in an ITIL support environment and be able to demonstrate commitment to continuing professional development.

The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.

Job Ref: 083406                                                                                                Closing Date: 16 August 2024

For full details and to apply online, please visit: https://recruit.liverpool.ac.uk

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