Student Financial Support Officer, Scholarships

About the role

This is a hugely exciting time to join the Student Financial Support team as we look to expand our growth in our scholarship’s portfolio. Our new Imperial Inspires Scholarship Programme will transform our ability to support underrepresented groups, here in the UK and abroad, to enter into and excel in our STEMB degree programmes.

An excellent opportunity has opened for an experienced scholarships and student financial support administrator in our team. Acting as the point of contact and administrator for our centrally managed undergraduate, postgraduate taught and postgraduate research scholarships, you will have strong attention to detail, financial reporting skills and understand the importance of delivering excellent customer service.

What you would be doing

• You will be responsible for co-ordinating the full scholarship cycle, including advertisement, processing applications and awarding the scholars for our undergraduate, postgraduate taught and postgraduate research awards.
• Your work in administering scholarships will include:
  • Managing scholarship application forms
  • Organising and supporting scholarship selection panels
  • Managing successful allocation and awarding process.
  • Organising accurate and timely payments to students.
• Your customer service duties will include:
  • Providing advice to prospective students and their families
  • Being the point of contact for students, staff and faculty post-award
  • You will assist with the processing of U.S. Federal and private loans
  • You will advise, assess and administer Imperial’s Student Support Fund.
  • You will maintain excellent relationships with key internal and external staff and donors.

What we are looking for

• Proven experience at a similar level
• Commitment to continual professional development in the area
• Proven experience as a cooperative team member who can also work independently.
• Experience of using and managing databases to store, manipulate and retrieve information.
• A proven ethos of providing a positive and responsive customer-focused service, including sensitivity to the needs of your customers.
• Experience of planning and progressing work activities within general guidelines, using initiative and judgment where necessary
• Ability to prioritise work effectively in order to achieve objectives
• Experience of data analysis and calculations, presenting findings accurately and appropriately to support effective reporting of information
• Meticulous, organised and very well-structured administrative skills
• High level of accuracy and consistent attention to detail
• Superb oral and written communication skills
• Excellent numeracy skills
• Advanced IT skills (word for general administrative duties and mail merge, excel with an understanding of V-Lookups, pivot tables, email and use of databases)
• Professionally and personally committed to completing tasks successfully, producing consistently excellent results.

What we can offer you

• A role in our Student Financial Support team which provides advice to students and staff on Government funding and scholarships, and administers all centrally managed scholarships, bursaries, hardship support, placement grants and U.S. loans.
• Access to national professional organisations e.g. NASMA, and associated training seminars
• Imperial College London has recently risen to 2nd place in the world in QS World University Rankings, becoming the top-ranked university in the UK and Europe, highlighting our world-leading research performance, outstanding employability scores, and exceptional sustainability commitment. Our world leading research attracts some of the best research student candidates, and this Scholarships Officer post will have the opportunity to support some of those candidates in fulfilling their potential.
• Sector-leading salary and remuneration package

Further information

If you require any further details on the role please contact: Joanne Palmer - j.palmer@imperial.ac.uk

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