Programme Administrator

Interview Date: Wednesday 11 September 2024

A great opportunity for a Programme Administrator to join the University of Surrey within Academic Registry, providing professional admin support for the Academic Administration team, supporting students and staff.  

You’ll need to be highly flexible and be able to maintain good working relationships across the University, including academic and professional services staff based within faculties and the Chief Student Office, such as the Exams and Graduation Team and Student Scheduling.

If this sounds like you, then we invite you to apply below. We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution up to 12%, and a unique and vibrant working environment.

Role & Responsibilities:

You will be responsible for a variety of tasks and processes to support the student life cycle. You’ll demonstrate a commitment to our shared vision and service standards.

Responsibilities include:

• Receive and process student enquiries and provide a customer facing administration service in delivering activities relating to postgraduate taught students and staff within the University.
• Build and maintain effective working relationships with academic staff within the University and colleagues from the wider CSO Directorate.
• Provide support (minute-taking, sending invitations, following up on actions) to key groups and committees, such as Boards of Studies and Board of Examiners
• Acquire and maintain a sound understanding of the student records system (SITS), and other resources as necessary (eg, OneSurrey query management), updating records and accessing information to advise students and staff. 
• Apply current processes and procedures, as directed by the Programme Coordinator and in line with University regulations and policy.
• Undertake core administrative tasks, such as the allocation of students to tutorial groups, recording module switches and coursework drop-box set-up. 
• Undertake assessment related tasks, such as mark processing, extenuating circumstance processing, and mark release.
• Support key student events, such as welcome week and inductions, open days, invigilation, and graduation. 

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. 

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• 12% employer Pension Contribution
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and discounted on-site childcare
• On site world-class leisure facilities at discounted rates

For more information or to be considered for this role, please apply with a CV and Covering Letter bu clicking the 'Apply' button, above.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

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