Senior End User Support Analyst & Event Support
London Metropolitan University - Information and Technology Services
| Location: | London |
|---|---|
| Salary: | £34,710 to £41,355 per annum (Inclusive of London Allowance) |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 19th August 2024 |
|---|---|
| Closes: | 17th September 2024 |
| Job Ref: | 52 |
ABOUT US
Transforming lives through excellent education
London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.
Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.
ABOUT THE POST
The Information and Technology Services (ITS) department at London Metropolitan University is seeking to appoint a motivated and talented individual for the Senior End User Support Analyst & Event Support position in the Service Support team.
The successful candidate will be responsible for providing technical support to academic and professional services colleagues, as well as students. They will work in a dynamic and responsive team, helping to maintain and develop key IT services. Previous experience in an IT/AV support role and working on/in Live Events is essential.
The ideal candidate will have excellent communication skills, flexibility, adaptability, strong customer service skills, and a high attention to detail. They should be able to prioritize tasks effectively and should be an effective team player who enjoys working in a busy and challenging environment while maintaining a calm and collaborative demeanour.
The appointee will also serve as the primary technical liaison, providing field, phone, and remote-based support, as well as maintaining desktops, laptops, audiovisual equipment, video conferencing, specialized equipment, and other peripherals used by academic and administrative staff, as well as students.
Closing Date: Tuesday 17 September 2024
Interviews due to be held in week commencing 30 September 2024.
The University is committed to equality, diversity and inclusion. Further information is available at https://www.londonmet.ac.uk/about/equality-and-diversity/
If you have a query, or experience any difficulties with the application process, please contact us by email at: recruitment@londonmet.ac.uk quoting the job reference number.
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