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Head of Technical Operations

The University of Edinburgh - Information Services Group - EDINA

Location: Edinburgh
Salary: £61,198 to £75,498 per annum (Grade 9)
Hours: Full Time
Contract Type: Permanent
Placed On: 12th September 2024
Closes: 27th September 2024
Job Ref: 11247

Full time - 35 hours per week

Open ended contract (Permanent)

An exciting opportunity to join EDINA’s management team with responsibility for the management of EDINA’s software and data engineering team. This is a full-time, open-ended position based in central Edinburgh. The role is hybrid, you will report to the Director of Edinburgh and will be on campus a minimum of one day per week.

What the job involves:

  • Leading the Technical Operations team of software and data engineers, with overall HR responsibility for hiring, coaching and talent management;
  • Allocate engineering resources ensuring technical skills are in place to deliver EDINA’s projects and services;
  • Work with EDINA Head of Services to understand service roadmap priorities, plan and ensure delivery of prioritised developments;
  • Contribute to strategic aims of EDINA as a member of management team, with key responsibility for Technical Operations section;
  • Ownership of strategies for core business systems e.g. CRM/Help Desk/incident management, business continuity planning, information security;
  • Manage and have oversight of hardware, application software, middleware and performance of EDINA’s subscription services.

A bit about you:

  • You will have considerable experience of managing technical teams ensuring development of skills and knowledge and business-driven resource allocation;
  • You will have good people skills able to communicate with technical and non-technical audiences;
  • You will be strongly technical, ideally with experience of software development;
  • You will be experienced in technical product development and product diversification;
  • You will have a passion for identifying and putting into effect relevant business and development processes.
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