Ticketing & Reception Assistants x 2 (109639-0924)

Location: University of Warwick Campus, Coventry

Hours: 0.657 FTE (24 hours per week)

About the Role  

For informal enquiries, please contact Emma Parker (Ticketing & Reception Manager) at Emma.parker@warwick.ac.uk.

Thank you for your interest in joining us at Warwick Arts Centre. We are on a mission to create a dynamic, relevant, and artistically ambitious and sustainable arts centre and we need more great people to help us achieve our plans.

We believe that the arts are an extraordinary source of wisdom, support, connection, understanding, joy and inspiration for each and every one of us.

We are committed to creating an environment where everyone feels they belong, a place of fairness and equity and to be an organisation that reflects the diversity of its city. If this sounds like somewhere you would like to work, we would like to hear from you.

Together we believe that audiences are at the heart of our vision and this post is pivotal to succeeding in our ambitions.

The box office is Warwick Arts Centre’s ticketing, visitor welcome and reception hub and the team supports the delivery of the visitor experience strategy. The role:

• Delivers a pro-active, efficient sales focussed ticketing and reception operation providing accurate and timely information to all visitors
• Delivers a visible and warm welcome providing an excellent visitor experience at all times
• Supports and assists with CRM maintenance and administration
• Proactively collaborates with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission

We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.  

About You

This is an exciting opportunity for a candidate with a passion for systems and sales who thrives on helping people. Candidates will be proactive and good problem solvers, keen to support positive change.

This post will sit within the Ticketing & Reception team and report to the Deputy Ticketing & Reception Managers and Ticketing & Reception Manager.

Hours for this role are set on a weekly rota that runs over a rolling 4 week period. The rota covers Monday – Sunday, predominantly afternoon and evening work with mornings also. We operate across 363 days a year so our team do work over holiday periods.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

CLOSING DATE: Sunday 22 September 2024 at 11.55 pm

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

Advert information