Visitor Experience and Retail Assistant - 5 posts

About the role

The Visitor Experience & Retail departments are responsible for generating income and profit for the Bodleian Libraries through on-site sales of tour tickets and merchandise.

As a Visitor Experience and Retail Assistant, you will interact with visitors from a variety of backgrounds, delivering key messages, and supporting the operational requirements of the library.

You will be part of a dynamic team on a daily rota, welcoming visitors, using product knowledge to inspire our customers and maximise sale opportunities. You will follow operating procedures and cash handling regulations to ensure shop & site security. This requires you to take an active part in retail legislation and participate in product training sessions.

Deliver a world-class experience for visitors by acting as the institution’s ambassador, remaining friendly, approachable and welcoming at all times. To help you achieve this, you will receive comprehensive and structured training, alongside regular reviews and one-to-one meetings with your manager.

As a Retail Assistant within the Bodleian Library will work in both shops and ticket desks to contribute to the ongoing success of the department.

This is a permanent Variable Hours role (paid as claimed), with shifts being allocated on a monthly basis to support busy periods, staff holidays and periods of absence.

About You

You will have previous experience of working in a shop floor sales or Visitor Experience role.

You will be self-motivated, dependable and pay attention to detail, with a commitment to providing the highest standards of customer service.

You will have an interest in history and heritage.

You will provide support in all day-to-day operational tasks under the supervision of the Duty Manager.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Sian Tezel, Deputy Tours and Visitor Experience Manager, who can be contacted with enquiries relating to the role (sian.tezel@bodleian.ox.ac.uk ).  General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (BST) on Monday 21 October 2024 can be considered. Interviews are expected to take place on Wednesday 30 October 2024.

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