About the Opportunity
The overall purpose of the role is to provide management and leadership of the College’s Registry. The role holder is responsible for the delivery of Registry services efficiently and to a high standard including: student records, registration and enrolment, assessments, transcripts, student complaints and student disciplinary processes, and statutory reporting. Building and maintaining strong working relationships with faculty and other professional service staff to ensure College administration operates efficiently, effectively and delivers excellent service to all stakeholders. Responsible for the line management of two Deputy Heads of Registry and the Student Conduct and Complaints Officer.
The College is developing rapidly and is seeking to more closely align and integrate with Northeastern University in Boston and its global network. The delivery of this strategy will impact all areas of professional services and the Head of Registry will need to take ownership for ensuring that Registry positively responds to this work, effectively implements required changes and proactively responds to challenges when they arise.
The role holder reports to the Academic Registrar, Assistant Director of Academic Services.
Duties and Responsibilities
- Responsible for the management, and related staff, processes and systems, of the following areas of the College’s work:
- student registration processes, including Quercus the College’s student information system and any successor system;
- student assessments;
- individual student academic records;
- formal student procedures, including complaints, appeals, disciplinary matters, change of programme, breaks in study, withdrawals, progression and awards;
- liaison with the Student Loan Company in relation to student registration and fees;
- student and graduate statistical reporting, analysis and statutory returns;
- production of confirmation of enrolment, council tax and bank letters for students;
- production of transcripts and diplomas
- Provide overall management of Registry to ensure that systems and processes are reliable and efficient while meeting the needs and expectations of students and staff.
- To actively manage Registry processes to deliver excellent, efficient and timely services, leading change where necessary to adapt to institutional development and the delivery of its strategy.
- To actively contribute to the development of wider College policies, processes, and procedures to ensure that the College is compliant with the OfS, QAA, OIA, HEFCE and other regulatory bodies’ standards and achieves high rankings in the National Student Survey and other student surveys as relevant for the College.
- Lead, develop and manage staff within Registry, providing a professional working environment that promotes a culture of continuous improvement and enables staff to perform to their full potential, and to ensure staff are supported and encouraged to upskill, change and adapt to keep pace with institutional developments.
- Oversight and management of the Registry staffing structure and resources in support of the College’s strategy and ensure that service objectives are successfully met.
- Propose a budget for Registry and then oversee financial planning and management for Registry to ensure it operates efficiently within budget.
- To support the Assistant Director of Academic Services in delivery of College strategies in relation to the student experience and specific aspects of student life in London.
- To support the Director and Assistant Director of Academic Services with the ongoing integration of the College with Northeastern University Boston and its global network and in particular managing aspects of integration work related to the responsibilities of the Registry.
- Participate in various College committees, steering groups and working groups.
- To maintain a working knowledge of higher education sector developments and good practice in relation to the Registry’s areas of responsibility.
Other Duties
- Occasional travel and work in unsociable hours will be required.
- To familiarise, keep updated and comply with all College policies and regulations (e.g. Health and Safety, Data Protection, Staff Handbook, etc.)
- Any other duties commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training and as instructed by the Assistant Director of Academic Services, or member of the Executive Committee.
Personal Specification
Education, Qualifications and Training
- Undergraduate degree (Essential)
- Graduate qualification/degree (Desirable)
- Management qualification (Desirable)
Experience and knowledge
- Experience of managing a student information system in a higher education setting (Essential)
- Good experience of staff line management, including staff induction, staff development and management of performance (Essential)
- Significant experience of Registry role(s) within the higher education sector (Essential)
- Management experience of at least two of the following areas: student registration, student assessment, statutory reporting, student appeals, complaints and/or discipline (Essential)
- Experience of delivering reports and documentation with high levels of accuracy to tight deadlines (Essential)
- A good understanding of GDPR, the Equality Act and other legislation relevant to the delivery of Registry services (Essential)
- Significant experience of understanding and appropriately applying and explaining regulations, policies and procedures (Essential)
- Experience of the Quercus or Banner student information systems (Desirable)
- Experience in the development of processes, procedures and internal guidance (Desirable)
- Experience of managing change and/or adapting and developing systems and processes to support delivery of institutional strategy (Desirable)
Skills and aptitudes
- Ability to effectively manage staff and delegate appropriately to meet deadlines and key performance indicators (Essential)
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Ability to make decisions while under pressure in a fast moving
environment (Essential)
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Strong interpersonal skills to work with students and staff at all levels, including senior academic colleagues (Essential)
- Excellent oral communication skills and high level of technical accuracy in written English (Essential)
- Ability to work with tact, diplomacy and discretion, particularly when dealing with sensitive or confidential matters (Essential)
- Ability to pay close attention to detail (Essential)
- Excellent IT skills, using Word, Excel, email, Internet, and Zoom (Essential)
Other
- A DBS check will be required (Essential)
- Available to occasionally work outside of normal office hours (Essential)
Position Type
Academic Administration
Additional Information
Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.
Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29.
As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass:
- 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year).
- Access to personalised Continuous Professional Development (CPD) plans and opportunities.
- Support with private medical insurance.
- Eye test reimbursement.
- Cycle Scheme vouchers.
- 24/7 employee assistance/ support via our Employee Assistance Programme.
- Access to deals and discounts for food & shopping in the local area.
Informal enquiries may be made to:
Paul Richards
They can be reached at the following:
p.richards@northeastern.edu
However, all applications must be made in accordance with the application process specified.
Applications should be made by 23:59 on the job posting's end date (if applicable).
Participation in the equal opportunities section is encouraged, but voluntary.
Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae.
The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications.
Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.
For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles).
Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.