Customer Services Officer

The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

Collectively the federation represents a cohort of some 250,000 learners and 50,000 academic and professional services staff. Within this cohort are around 40,000 University of London students who study programmes which are developed and delivered in partnership with our 17 federation members.

The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for the arts and humanities.

Although proudly rooted in London, our community and impact are global.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future

The Role

The successful candidate will be part of a forward-facing team providing an efficient and welcoming library service at Senate House Library. You will participate in both front-line and administrative duties, with a focus on interlibrary loans (ILL) and document supply.

Duties will include assisting users with initial information and membership enquiries in person and online, processing ILL requests, circulation and collection administration, and document scanning.

A methodical approach, confidence with IT systems, and the ability to problem-solve while working effectively with readers and staff are all essential for this role.

This role includes Saturday working on a rota basis, with a maximum requirement of one Saturday in every four. You may occasionally be asked to work later hours (up to 7pm) depending on staffing levels. Time Off In Lieu for Saturdays or any additional hours worked will be provided.

For a full role profile, please refer to the job description below.

Further information

To be considered for this opportunity, please submit your application and cover letter (by clicking ‘Apply’ at the top of this page) before the closing date at midnight on 18^th May 2025.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment.

Preferential consideration will be given to the University redeployment pool.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description.

Pursuing excellence in education and equal opportunities.

University of London Benefits

Supporting Documents

Customer Services Officer -JD -002920(PDF,131KB)

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