Customer Relations Assistant

About us: It is an exciting time to be joining UWE Bristol.   

Accommodation Services provide a home to over 5700 students living within our portfolio and in nominated City properties. This role will help deliver a high-quality service within a customer-focused environment which operates 24/7/365.   

Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with Student Life and connecting students to the services offered by the wider University.  

In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery.

About you: You will be working as part of a team to provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters. 

This is a full time role of 37 hours a week.  Postholder is required to be available to work of standard office hours with a minimum of one evening during the week until 19:00.

Some weekend and evening work will be required, prior notice will be given.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role, please contact Tracy Talboys on 0117 3286241 or email tracy.talboys@uwe.ac.uk

Postholder is required to be available to work out of standard office hours working a minimum of one evening during the week until 19:00.

Weekend working will be required in respect of the main departure and arrival times (Welcome Weekend), Summer turn around and various marketing events (Open Days and Applicant days).  Prior notice will be given.

UWE Bristol is a campus-based University, this role is therefore campus based for all of your time.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. Please note we are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.   

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