MySurrey Hive Case Co-Ordinator

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. 

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

The role

The MySurrey Hive Case Co-ordinators deliver high quality student support via the University’s one stop shop, the MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable and high-level student experience. 

The MySurrey Hive Case Co-ordinators are assigned to students whose queries to the MySurrey Hive are complex / multidisciplinary or because they need a higher level of support due to challenges they are facing. It is the role of the Case Co-Ordinator to liaise with all of the individual teams and support services needed to resolve the students issues and provide a single point of contact for the student while this is happening. MySurrey Hive Case Co-ordinators will operate in an efficient and highly customer-focused manner which will support the retention and success of all students, regardless of their background. 

MySurrey Hive Case Co-ordinators will also work with students identified via Learning Analytics or referred through Personal Tutors and Senior Personal Tutors. They will work closely with students to ensure that they are supported at Surrey, that they belong to the Surrey community and that they are empowered to achieve their potential. 

About you

We are looking for a well organised, enthusiastic individual with a genuine interest in supporting students. 

You work well in a team and will be familiar with working autonomously and as part of a wider team; interacting with other support services. You’ll be able to offer guidance to students and staff. Training will be in place to support you, your team and help you develop in the role. 

If you are enthusiastic, keen to join the University, are motivated to provide an excellent experience to our students, we would be delighted to hear from you. 

How to apply

Please apply on the University website with your CV and cover letter focusing on the competencies outlined in the key elements of the role.

Interviews will be held on Friday 20th June.

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