Event Support Officer

Location: Singleton Campus, Swansea

About The Role

We are looking for candidates who can provide a consistent high standard of service and delivery to event managers and owners across the University and to clients outside of the University wishing to hold events at the University. To assist the University in its pursuit to deliver quality, safe, professional and consistent events by operating an event support function that provides a robust, comprehensive, easily accessible resource for event owners and organizers.

• To be the primary point of contact for event managers and owners, both internal and external, hosting and delivering events at Swansea University campuses and associated venues
• To provide consistent, professional support and co-ordination of events in conjunction with Colleges and departments across the
• To directly coordinate and oversee a portfolio of events from enquiry through to their conclusion. This will include communicating with event organisers to discuss all aspects of their booking with a view to detailing accurately their event requirements and produce a contract. Monitoring the progress of the contract and ensuring payment and activity schedules are met. To provide on-site duty management for events as
• To communicate effectively with all operational teams and suppliers both external and internal including Sports, Catering Services, Campus Services, Residential Services, Media Services and Estates Services to ensure the smooth running of events. To monitor service levels and quality and provide feedback as required
• To ‘account manage’ a portfolio of internal clients (Colleges, PSUs, Projects) and to assist in fostering relationships with each account to provide tailored, consistent event support as required
• To ‘account manage’ a portfolio of external clients and commercial clients and assist in attracting and maintaining quality commercial business
• To support the Event Services & Support Manager in the implementation and distribution of practical advice, guidance, policies and tools across the University, and provide direct support to event owners/managers in the use of such
• To promote, populate and maintain systems and processes for the capture and communication of information relating to University events and events hosted at its campuses
• To promote the Event Services function across the University to encourage colleges and departments to develop and host high quality, high profile and strategically beneficial events at the University
• To implement the University event safety and risk management guidance and policy by working closely with the Event SSR
• To undertake and direct clerical and administrative duties relating to events and the operation of Event Support Services
• To be responsible for budgets and financial administration of specific event, including invoicing, reconciliation, meeting set targets and forecasting

Welsh Language Skills

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.

Additional Information

Applications for this role will take the format of a CV submission and cover letter.

Closing Date: 31 May 2025

Interview Date: 10 June 2025

Informal Enquiries

• Melissa Ferreira Melissa.ferreira@swansea.ac.uk
• Julia Andrews Julia.andrews@swansea.ac.uk

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