Senior Systems Specialist

Salary: £37,756 to £40,920 per annum (for exceptional performers, there is scope for further progression up to £51,878 per annum)

Hours: Full-Time (37 Hours)

About the Department

Digital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby.

Digital Solutions & Services are responsible for ensuring that the University’s IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University’s current and future digital landscape. 

About the Role

As Senior Systems Specialist for Customer Relationship Management (CRM) you will be responsible for the administration, maintenance, and optimization of our Microsoft Dynamics 365 environment. This role is critical in ensuring the platform is stable, secure, and fully aligned with business needs.

In this role, you will oversee the daily administration and maintenance of the Microsoft Dynamics 365 system to ensure optimal performance. You will manage user access, security roles, and permissions to maintain data integrity and safeguard sensitive information. Your responsibilities will include configuring, customizing, and troubleshooting Dynamics 365 applications to streamline workflows and enhance automation.

You will work closely with stakeholders to gather business requirements and implement effective solutions that support and improve operational processes. Additionally, you will monitor system performance, address technical issues, and apply necessary updates, patches, and upgrades to maintain system reliability. As Senior Systems Specialist you will also develop and maintain detailed documentation, including system configurations, business processes, and user training materials. Providing end-user support and training is a key aspect of the role, ensuring that teams can effectively utilize the system. Furthermore, collaborating with IT and business teams you will integrate Dynamics 365 with other enterprise systems, supporting a cohesive and efficient technology environment.

About You

We are seeking a CRM professional with a strong understanding of Microsoft Dynamics. The ideal candidate will have expertise in system administration, service management and customer relationships.

You'll have demonstrable experience in developing, implementing and maintaining CRM systems. Additionally, the role requires the ability to branch out into the support and maintenance of other systems and services.

Benefits

• Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Holiday purchase
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development

Key Contact

For further information and informal enquiries regarding the role, please contact Sandra Stevenson-Revill, Business Systems Manager via s.revill@derby.ac.uk

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk

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