International Student Support Officer

Start date: Monday 16^th June 2025 or as soon as possible thereafter

We are seeking an enthusiastic and motivated individual to join our International Hub Team providing advice and support to students on a wide range of issues which affect their registration and experience at the university. The International Students’ Support Officer will work closely with other members of the Visa Compliance Team and other internal departments where necessary.

The successful candidate is expected to deliver an effective and high-quality service and will be required to support a comfortable and smooth transition for international students to settle into university life.

You must hold a degree or equivalent, and ideally have a background in working in student services.  

Our experienced team assists students on a wide range of non-academic issues that affect students starting their university journey. The successful candidate will have experience of delivering support and guidance for students facing issues regarding fees, visa compliance and meeting the required regulations.

The primary purpose of this post is to deliver services to assist International Students with all aspects of university life.

The principal responsibilities are as follows:

• To act as a specialist point of reference for advice for International Students
• To provide appropriate support for International Students experiencing issues that may have an impact on their ability to continue and achieve in their studies
• To provide information and support to International Student
• To liaise with International students, members of staff and external organisations
• To contribute to and being part of a team
• To maintain records to a professional standard
• Any other duties commensurate with the responsibilities and purpose of the post

The personal attributes:

• Ability to work methodically, calmly and sensitively in all situations
• Ability to work as part of a team
• Ability to use initiative and support colleagues when responding to complex student situations
• Ability to be innovative and use judgement to ensure the needs of students are met
• Ability to reflect on situations and respond appropriately
• Dependability, reliability and consistent ability to produce high quality, accurate work, requiring close attention to detail

Please send your CV and  Covering Letter to: academicresourcing@london.aru.ac.uk via the 'Apply' button.

To view the full job description please click here

Closing date for applications: 9am on Friday 6^th June

Interview date: tbc

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