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Student Support Advisor

UCFB – Student Support

The Opportunity

We have an exciting opportunity to become part of the UCFB family and join the fastest-growing higher education institution in the UK since launching in 2011. Join us and work for a pioneering institution that is a world first in higher education.

This role will be based at our UCFB Manchester Campus in our state-of-the-art campus devoted to football business and sport related industries. Based in one of the world’s greatest sporting cities of Manchester and in iconic stadium locations and vibrant city centre venues the campus is in the heart of one of Europe’s most inspiring sporting destinations. 

The Vacancy

UCFB are looking for a Student Support Advisor.

The post holder will utilise their knowledge and expertise to:

  • Act as first line of enquiry for a range of Pastoral and Wellbeing Support services across a designated campus
  • Contribute to the successful delivery of the Departments Pastoral and Wellbeing Support services across a designated campus

Key Tasks

  • Work collaboratively with all members of the Student Support Department to deliver the Departments first point of contact / front-line enquiry and advice service.
  • Under direction from the Student Support Manager/s and Student Support and Inclusion Lead, contribute to the delivery of the Departments Pastoral and Wellbeing Support provision for all UG and PG students of the Institution.
  • Ensure all support interactions or other appropriate data/data changes are logged accurately, appropriately and in a timely manner and produce relevant analyses and reports.
  • Where appropriate represent the Pastoral and Wellbeing Support provision of the Student Support Department at relevant internal committees / groups.
  • Support as required the delivery of Institution milestone activities/events e.g. Open/applicant days, outreach events, enrolment, induction, re-induction and, graduation.

Please see job description below for further details and person specification

The Organisation

University Campus of Football Business (UCFB) is a leading destination for degree courses in the sports and football industry. UCFB prides itself on providing students with stimulating curriculum in a unique environment at iconic campuses in London, Manchester and Miami.

UCFB provides innovative football and sports courses at undergraduate, postgraduate and executive education levels, which are tailor-made to give students and industry professionals alike the best possible chance of a successful career.

Since 2011, UCFB’s purpose is to provide diverse, experienced, best-in-class graduates to the football and sports industries, equipping the current and future diverse leaders of the global sports industry with the skills, knowledge and network to take the world of sport to continually new heights.

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What we offer in return

In return not only will you have the opportunity to make life-transforming, career making education, but we offer a whole range of financial and non-financial benefits too:

  • 30 Days Annual Leave & Bank Holidays
  • Christmas Closure & Birthday Leave
  • Life Assurance
  • Flexible & Hybrid Working Opportunities
  • Staff Events
  • Enhanced Parental Leave & Sick Pay
  • 24/7 Employee Assistance Programme
  • Ride to Work Scheme
  • CPD and Learning & Development 

Additional Information

Please note that if you do not have permission to work in the UK, UCFB will not be able to obtain a Certificate of Sponsorship for you to take up this position. All non EU/EAA candidates must have valid immigration status and/or a UK visa valid for the duration of the contract in order to be considered for this role.

Location: Manchester
Salary: £23,809.50 to £26,790.30
Hours: Full Time
Contract Type: Permanent
Placed On: 5th June 2025
Closes: 24th June 2025
 
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