Student Wellbeing Advisor

Position overview

Location: Devon House and Portsoken, London (Hybrid role) includes 1 day remote working per week

Benefits: The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

Line Management Responsibility: None

Reports to: Senior Student Wellbeing Advisor

The role

The Student Wellbeing Advisor (SWA) works as part of the Student Support team within Student Engagement, collaborating with other team members to provide both proactive and reactive support to students and learners registered at the University, across a range of pastoral issues. The SWA will offer support and guidance to students on general matters and will have particular responsibility for advising and administering support for students with disabilities and learning differences.

The postholder will work as part of the global network and work independently and part of a dynamic team. The team works at a fast pace providing advice and guidance to current and incoming students and to faculty on reasonable adjustments, complex student cases and adopting UK sector norms in a global context.

Duties and Responsibilities

Disability & Learning Differences

• Provide advice and support to students and applicants seeking to apply for the Disabled Students Allowance
• Provide support for all students/learners registered at the University with disabilities and learning differences; working closely with the global Northeastern University (NU) disability teams to ensure appropriate support and adjustments are in place
• Responsible for completing Learning Support Plans for students and communicating these as appropriate to academic and professional service departments to ensure agreed support is provided
• Collaborate with the Registry's assessment team and timetabling to ensure special examination arrangements are in place in accordance with the student’s reasonable adjustments.
• Regularly review the disability support being offered, identifying any gaps in support and making recommendations to the Head of Student Support
• Participate in Support to Study meetings with students and faculty. Offer advice on support available, prepare learning support plans and follow-up with faculty and students as required to enable students’ continued study

Financial

• Provide advice and guidance to students on student loans and other financial matters such as budgeting and good money management
• Promote and review applications for the Student Hardship Fund, ensuring compliance and appropriate allocation
• Coordinate events for Student Support such as awareness days and National Student Money week
• Act as a University representative to the National Association of Disability Practitioners (NADP) and Nationals Association of Student Money Advisers (NASMA)

General/Other duties

• Act as a first point of contact, via email, phone and in person, for students seeking support for pastoral issues including First Point desk
• Maintain a thorough and up-to-date knowledge and understanding of relevant University policies relating to student support such as Support to Study, Safeguarding, Prevent, Extenuating Circumstances and Change in Circumstances/Break in Studies
• Provide support and assistance to students considering applying for extenuating circumstances and break in study
• Engage in student recruitment events, such as open days and offer holder days to represent Student Support
• Participate in student Case Management meetings within Student Support
• Build relationships and partnerships with colleagues in Boston. Supporting with the handover of students and Pre Departure Orientation (PDO) sessions
• Maintaining and updating Student Support resources and promoting Student Support within the University including CANVAS, TARGETConnect
• To provide “back-up” support for other members of the team, ensuring familiarity with other areas of service provision such as finance and mental health support in order to provide students with a basic level of guidance when colleagues are absent or unavailable
• To present individually, or with other team members, workshops and seminars on student wellbeing and development issues (i.e. stress management, relaxation, healthy eating).
• Other associated student support related tasks from time to time as directed by Senior Student Wellbeing Advisor
• Some travel may be required occasionally

Person specification criteria

To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferrable skills would assist with you undertaking the role.

• Experience
  • Experience of providing guidance or support to students in HE or FE [E]
  • Experience of working with people from a range of ethnicities, socio-economic groups and nationalities. [E]
  • Experience of dealing sympathetically with people who are emotional or distressed. [E]
  • Experience of working as part of a service team, preferably within a multi-disciplinary setting. [E]
  • Experience of supporting people with disabilities. [D]
  • Experience of working with mobility/visiting students, particularly those from America [D]
  • Experience of leading workshops or training [D]
• Education, Knowledge, Skills and Abilities
  • Bachelor’s degree or equivalent experience. [E]
  • Good IT skills, using Word, Excel, email, Internet. [E]
  • A good working knowledge of relevant legislation including the Equality Act 2010 and General Data Protection Regulation (GDPR) [E]
  • Qualification in advice, guidance and/or disability support. [D]
• Personal Attributes
  • Interpersonal and communication skills to be able to work on a one to one basis with a diverse range of students. [E]
  • Ability to be calm, diplomatic and tactful in high pressure situations. [E]
  • Ability to understand and accurately apply policies and procedures. [E] 
  • Ability to display discretion, particularly when handling confidential documents. [E]
  • Ability to maintain highly confidential information. [E]
  • Ability to pay close attention to detail. [E]
  • Occasional requirement to work outside of normal hours and at weekends. [E]
  • DBS check will be required. [E]

About the University

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.

After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.

Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.

Enquiries

Informal enquiries may be made to Chloe Laity chloe.laity@nulondon.ac.uk. However, all applications must be made in accordance with the application process specified.

Application process

Applications should be made via the 'Apply' button above by 27 June 2025.

Participation in the equal opportunities section is encouraged, but voluntary.

Things to consider

Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.