Student Support Officer

As a Student Support Officer (SSO) you will play a key role in supporting students to successfully complete their studies; engaging with students to support their learning experience from induction through to graduation. This is a busy and varied role which requires the post holder to be in regular communication with academic colleagues, professional staff, and students in the relevant academic department/faculty as well as central support services and the Students Union. 

Working alongside academic and professional service staff, the post holder will contribute to an effective integrated support system within the relevant academic department(s) to identify students at risk of not succeeding, utilising the internal processes/services available. 

About you

Excellent organisational skills, a good use of initiative and the ability to interpret and apply complex information (i.e., engagement data and systems, University regulations and policies), is essential. The post holder will need to communicate persuasively and sensitively to help support students’ welfare and progression, in liaison with academic colleagues. You will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty, Student Support & Safeguarding and across the wider University.

You will be pro-active and self-motivated, combining the use of your initiative with strategic thinking. You will be able to communicate effectively and develop good working relationships with staff and students alike. You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations.

Further information

This is a full time (36.5 hours a week) position that will primarily support the Department of Architecture and Civil Engineering in the Faculty of Engineering & Design. We are also advertising two part-time posts being advertised (2 x 0.6 FTE) which will be primarily supporting the Departments of Chemical Engineering and Electronic & Electrical Engineering. 

For an informal discussion about this post, please contact Jo Hatt, Assistant Registrar, on jsh65@bath.ac.uk or Ben Goose bseg20@bath.ac.uk 

Interview date: WC 01 July 2025

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