EPA Services Manager

Birmingham City University

Student and Academic Services

The full-time starting salary is normally £44,131 per annum (with progression up to £51,182 per annum).

Grade: G

The Directorate of Student and Academic Services (SAAS) leads on the development and provision of outstanding student facing services. The Directorate is responsible for ensuring that students have an excellent experience and provides services across the student and academic lifecycle from enrolment to graduation, covering everything from wellbeing services to ensuring new courses are set up correctly. The Directorate is at the centre of a transformation programme as we seek to make services which underpin our student experience more efficient and effective. Over the next year, we will reconfigure the ways we work, reducing silos, making better use of systems and improving compliance with regulations, policies and processes.

An opportunity has arisen for an EPA Services Manager to manage the day-to-day operations for both integrated and external End-Point Assessments, and lead on the changes for Apprenticeship Assessments.

You will be responsible for the day-to-day operational demands for the End Point Assessment process, for both integrated and external End Point Assessments, that comes with the delivery of high-quality apprenticeship programmes and excellent customer service both internally and externally, organising and prioritising workloads within required timelines. 

The postholder will liaise regularly with internal and external stakeholders to ensure BCU delivers high-quality assessments that are reliable and valid across a range of EPAs, and that assessment outcomes are comparable and consistent for all Apprentices.

You will have:

• Good project management or organisational skills within Further or Higher Education. 
• Degree or equivalent comparable knowledge gained through professional experience.
• Comprehensive and up to date knowledge of Apprenticeship Standards and EPA Assessment Plans.
• Technical knowledge and understanding of the complexities of End Point Assessments Delivery and Quality Assurance.
• Experience of recruiting, leading and managing a team. 
• Experience of training, inducting and coaching team members

It would be desirable if you have:

• Experience working for an awarding organisation or end point assessment organisation within operations and quality assurance.
• Experience of operations and management in line with the EPA Assessment Plan and regulatory requirements.
• Excellent presentation skills.

At Birmingham City University we are proud to be an equal opportunities employer. All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do. This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many different backgrounds and life experiences that reflect the students and the citizens we serve. We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status.

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Job Description

About Us

At the heart of our Strategy for 2030 and Beyond, it is our mission to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.

Located in the centre of the UK’s second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.

Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.

Apply Before: 06/07/2025, 23:59